Call Centre Metrics, Benchmarks and Technology

In the fast-paced world of customer service, call centres play a vital role in ensuring smooth and efficient communication between businesses and their customers. Welcome to the Call Centre Metrics, Benchmarks and Technology course, where you'll earn the art of telephone etiquettes, master effective communication skills, and develop negotiation techniques to handle challenging situations with finesse.

Learning outcomes:

• Gain a solid understanding of call centre operations, metrics, and benchmarks.
• Identify and cultivate the essential traits required for success as a call centre agent.
• Develop effective communication and negotiation skills for improved customer interactions.
• Acquire knowledge of telephone etiquettes and techniques for managing difficult clients.
• Stay up-to-date with the latest call centre technology and industry trends.
• Apply your learnings to enhance call centre performance and elevate customer satisfaction.

Throughout this Call Centre Metrics, Benchmarks and Technology course, you'll explore various modules, including understanding the fundamentals of call centres, discovering the essential traits of a successful call centre agent, and building strong relationships between agents and customers. You'll also learn the art of telephone etiquettes, master effective communication skills, and develop negotiation techniques to handle challenging situations with finesse. Additionally, you'll delve into the metrics and benchmarks used to measure call centre performance, as well as explore the latest technology and trends shaping the industry.

By the end of this course, you will gain in-depth knowledge of call centre operations, enabling you to make informed decisions, optimize performance, and enhance customer satisfaction. Join us on this engaging journey and become well-versed in the intricacies of call centre management and technology.

Refine your skills, and stay ahead of the industry curve. Join us now and embark on a transformative learning journey that will empower you to excel in the dynamic world of call centres.

Certification

Upon successful completion of the course, you have the option to receive a certificate titled Call Centre Training. The following prices apply for the certificates:

• PDF Certificate: £4.99

You will receive an email with your certificate in PDF format that you can print or share For only £4.99.

• Hardcopy Certificate for Students in the UK: £9.99

This option provides you with a high-quality, professionally printed certificate delivered to you anywhere in the UK for only £9.99

• Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.

• Individuals aspiring to work in call centre environments.
• Call centre agents looking to enhance their skills and knowledge.
• Team leaders or supervisors seeking a comprehensive understanding of call centre management.
• Business professionals involved in customer service or call centre operations.

• Call Centre Agent: £18,000 - £24,000 per year
• Call Centre Supervisor: £25,000 - £35,000 per year
• Call Centre Manager: £35,000 - £50,000 per year
• Customer Service Manager: £30,000 - £45,000 per year
• Operations Manager: £40,000 - £60,000 per year
• Call Centre Director: £60,000 - £100,000 per year

Currently there are no Q&As for this course. Be the first to ask a question.

Digital certificate

Digital certificate - £4.99

Hard copy certificate

Hard copy certificate - £9.99